We offer free delivery to all UK mainland addresses on orders over £100.00. Orders that qualify for free delivery will be sent on a 3-5 day service, however you can upgrade to a next day courier service with UPS and DPD at an extra charge of £4.95. UPS and DPD couriers deliver between Monday - Friday 9am - 5pm.
*Please Note: Customers living in Scotland may receive their courier delivery 2 days after dispatch due to distance.
All orders received before 12.30pm will be dispatched the same day, orders received after 12.30pm will be dispatched on the next working day. (A working day is any day other than weekends, bank or other public holidays, and Mondays)
Orders placed after 12.30pm on a Friday will not be dispatched until Monday.
We currently ship to the United Kingdom, selected EU Countries, USA and Canada.
Europe, USA and Canada Please allow 3 to 14 days for delivery.
No additional taxes or charges apply if your parcel is delivered inside the EU. For countries outside the EU, local import duty and tax may apply. Any such charges must be paid by the customer. Please check with your local tax authority before placing your order.
Due to the second National Lockdown we have extended our returns period. Any items purchased between the 2nd November 2020 and 23rd December 2020 can be returned up until 14th January 2021.
Non-faulty items must be sent back unused and in their original packaging with labels and within 30 days of the invoice date including original receipt. Once received, we will offer an exchange or a full refund if required.
You will be required to pay postage when returning your items to us. Please note that postage costs are non-refundable. Products returned must be properly packaged and sent fully pre-paid to our address. Sputnik Snowboard Shop, 1-2 Rosslyn Parade, Uxbridge Road, Hillingdon, Middlesex, UB10 0NP. When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office as you will have to produce it in case of a loss.
Payment can be made online by any credit or debit card, Paypal and Checkout by Amazon
Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).
SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.