Sputnik Snowboard Shop

ABOUT US:
Spunik Snowboard Shop is a one of the few leading, rider run, rider owned dedicated Snowboard shops. Sputnik first opened at Wycombe Summit Dry Ski Slope back in the Winter of 1999/2000 instantly becoming directly involved with the UK scene...

However, on the 22nd November 2005, Wycombe Summit suffered a terrible fire which unfortunately burnt the whole building the ground, much to the despair of all the locals and ourselves. This however did not stop Sputnik doing its duty to the people and like a Phoenix, we have risen from the ashes and are looking forward to our 8th season in Marlow, Buckinghamshire.

Ever since 1999 we have been serving the UK snowboard community, bringing you the freshest in product, the best advice around, dedication and rewards to our customers, friendly shop vibe, those hard to find items, plenty of bargins and most of all a big smile...

We offer the most honest guidance in helping you to select the correct equipment, so you can enjoy more time on the mountain, shreddin' it up with your friends, rather than spending time back at the apartment in loads of pain with your feet!!!

This website is full of goodies and is updated daily with new products and some great bargains! Please add us to your favorites/bookmarks and come back soon!

Sputnik Snowboard Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the following details above.

Our New Contact details:

Sputnik Snowboard Shop
49a West Street
Marlow
Buckinghamshire
SL7 2LS

Phone: 01628 478660
Email: sputniksnowboardshop@mac.com
VAT No: 676 0829 05

Registered in England, (Bartletts Wycombe Ltd) No. 3429766

PLEASE READ TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER:

If you would rather order products over the phone then please do not hesitate to call us for friendly service on the mail order hotline (+44 (0) 1628 478660).

TERMS AND CONDITIONS:
Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.
By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Sputnik Snowboard Shop and the customer will exist once an order has been accepted, processed, dispatched and received.

LIABILITY STATEMENT:
Extreme sports can be hazardous. Sputnik Snowboard Shop advises that anyone participating in extreme sports should wear the correct protective equipment. It is the individual’s OWN responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items sold, built or repaired by Sputnik Snowboard Shop, its Directors, employees or other representatives.

Our Adverts and Web site descriptions, images and colours are subject to change and are for illustrative purposes only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative. Please note that many snowboards carry different colours/graphics depending on size.
Some of our web pages may use external links. In these cases we cannot be held responsible for the content of these external sites. Sputnik Snowboard Shop does not endorse, warrant, or guarantee the products, services, or information described or offered on these Internet sites.

DESCRIPTION AND PRICE OF THE GOODS:
Prices and availability are subject to change without notice. We reserve the right to alter prices and / or special offer details at our own discretion.

In addition to the price, you may be required to pay a delivery charge for the goods.

We set the same initial prices across the Sputnik shop, adverts and internet. However, over time prices may vary due to special offers and promotions being run. From time to time we may alter the pricing online so that the prices are lower than in the current catalogue, adverts or in store. Unfortunately we cannot offer the same pricing in this instance in the store and over the phone.

CANCELLING YOUR ORDER:
If you need to cancel your order before it's been sent out, please call 01628 478660 before 12.00pm on the day you order, or if you order after 6pm, call us before 12pm the following day.
If you are unhappy with your goods once they arrived you are entitled to return the goods for a refund or replacement. Please see our Returns policy for further info.

MAKING A PURCHASE:
Making a purchase could not be easier. Just browse our store, or use Quick search to find what you need and add ('add to cart') any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'View Cart' and you will be asked for a few details that we need to be able to complete the order.

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. We do NOT accept American Express.
We use a extremely secure 128bit sever, then process your order by hand and ship it out to your stated delivery address asap.

Please note that when purchasing heavy items, large items or a large group of items (i.e. Snowboards, Bindings, Boots, Combination Of Jackets & Trousers etc.)
Please make certain someone will be at your stated delivery address, monday to saturday, between 9am - 5pm, otherwise this will result in us contacting you and having to charge you a second delivery cost.

A confirmation of order will be sent to you via email, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

SHIPPING AND HANDLING:
Sorry but we cannot fulfil any foreign orders.

Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within *5 working days (*deliveries to Islands, Highlands, Ireland & N. Ireland may take longer.) Payment is not taken from your credit card until stock has been checked and the order is ready for shipping.

Orders will be shipped to reach you within 5 working days and must be signed for so please make sure there will be someone available at your delivery address. Orders received after 12pm will be processed on the next working day, (A working day is any day other than weekends and bank or other public holidays.) so long as all stock items are available.

The goods you order will be delivered to the address you give when you place your order.

If you fail to take delivery because you have cancelled your order, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

Free Postage & Packaging offers qualify for First Class Recorded Post and 2 Day Courier Service, please note, Items will not be sent out via 1 Day Courier Service.

DELIVERY SCHEDULE:
The First Class service takes 3-5+ days, but goods often arrive within 48hrs. Prices range between £0.95 & £25.00.
We also offer a two working day Courier service in the UK. Prices range between £8.50 & £25.00.

Scottish Highlands & Islands: AB37-38, 41-45, 51-56 FK19-21 IV1-28, 30-37, 40, 52-54, 63 KW1-3, 5-14 PA21-39 PH15-26, 30-41HS1-9 IV41-49, 51, 55-56 KA27-28 KW15-17 PA20, 40-49, 60-78 PH42-44 ZE1-3.

TAX CHARGES:
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free, including any children's products i.e. snowboards, clothing.

SECURITY OVERVIEW:
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

The 128bit Secure Server payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

SECURITY FOR THE SHOPPER:
Customer information is received via 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers may provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

DATA STORAGE:
Data stored on our system, can not be accessed by anyone other than the site administrator/shop manager. Your information is kept highly confidencial and secure to ensure safety for both the consumer and the retailer.

PRIVACY POLICY:
Sputnik Snowboard Shop do not disclose buyers' information to second or third parties.

We may contact you occasionally via email to inform you of any new products or special offers at Sputnik Snowboard Shop, this is the only situation in which your customer details will be used. If you do not wish to recieve this information and wish to be removed from our databse, please email us at: info@sputniksnowboardshop.com

We will pass on all the details (email, address, credit card number, etc) of any fraudulent orders to the relevant authority.

***WE DO NOT TOLERATE CREDIT CARD FRAUD***

RETURNS POLICY:
Before returning an item to us you must call us for a returns number. Items sent back without a returns number cannot be accepted.

Non-faulty items must be sent back unused and in their original packaging with labels and within 14 days of the invoice date including original receipt. Once received, we will offer an exchange or a full refund if required.

CD's, videos, games and DVD's will not be accepted unless they are returned sealed. Soiled/worn clothing will not be exchanged or refunded. Your statutory rights are not effected by these conditions.

During Free Postage & Packaging Offers, when returning your item for a full refund, please note, our postage cost will be deducted from your final refund amount.

You will be required to pay postage when returning your exchange items to us. Please note that postage costs are non-refundable. Products returned must be properly packaged and sent fully pre-paid to our address (above). When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office as you will have to produce it in case of a loss.

Label all returns to 'Sputnik Returns Department'. You should also include your name, address, daytime telephone number, a copy of all invoice/receipts and a covering letter explaining why you are returning it AND what you would like us to do; refund or exchange? With any returns we reserve the right not to refund any item returned not in new condition or after the 14 day period.

All products from Sputnik Snowboard Shop are guaranteed against manufacturing defects. Guarantees may vary depending on products & manufacturers.
If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the Manufacturer before being deemed faulty. Once we are satisfied the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.

If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days.

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