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Terms & Conditions

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Sputnik and the customer will exist once an order has been accepted, processed, dispatched and received.

LIABILITY STATEMENT:
Extreme sports can be hazardous. Sputnik Snowboard Shop advises that anyone participating in extreme sports should wear the correct protective equipment. It is the individual’s OWN responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items sold, built or repaired by Sputnik, its Directors, employees or other representatives.

Our Adverts and Web site descriptions, images and colours are subject to change and are for illustrative purposes only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative. Please note that many snowboards carry different colours/graphics depending on size.

Some of our web pages may use external links. In these cases we cannot be held responsible for the content of these external sites. Sputnik does not endorse, warrant, or guarantee the products, services, or information described or offered on these Internet sites.

DESCRIPTION AND PRICE OF THE GOODS:
Prices and availability are subject to change without notice. We reserve the right to alter prices and / or special offer details at our own discretion.

In addition to the price, you may be required to pay a delivery charge for the goods.

We set the same initial prices across the Sputnik shop, adverts and internet. However, over time prices may vary due to special offers and promotions being run. From time to time we may alter the pricing online so that the prices are lower than in the current catalogue, adverts or in store. Unfortunately we cannot offer the same pricing in this instance in the store and over the phone.

CANCELLING YOUR ORDER:
If you need to cancel your order before it's been sent out, please call 01628 478660 before 11am on the day you order, or if you order after 6pm, call us before 11am the following day.  If you are unhappy with your goods once they arrived you are entitled to return the goods for a refund or replacement. Please see our Returns policy for further info.

MAKING A PURCHASE:
Making a purchase could not be easier. Just browse our store, or use Quick search to find what you need and add ('add to cart') any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'View Cart' and you will be asked for a few details that we need to be able to complete the order.

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta, Visa Electron and American Express cards. We use SagePay as our secure payment service provider.

Please note that when purchasing heavy items, large items or a large group of items (i.e. Snowboards, Bindings, Boots, Combination Of Jackets & Trousers etc.) Please make certain someone will be at your stated delivery address, monday to saturday, between 9am - 5pm, otherwise this will result in us contacting you and having to charge you a second delivery cost.

A confirmation of order will be sent to you via email, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

TAX CHARGES:
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free, including any children's products i.e. snowboards, clothing.

SECURITY OVERVIEW:
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

SECURITY FOR THE SHOPPER:
Customer information is received via 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a 'card not present' environment, by their card issuers. The card issuers may provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

DATA STORAGE:
Data stored on our system, can not be accessed by anyone other than the site administrator/shop manager. Your information is kept highly confidencial and secure to ensure safety for both the consumer and the retailer. 

PRIVACY POLICY:
Sputnik do not disclose buyers' information to second or third parties.

We may contact you occasionally via email to inform you of any new products or special offers at Sputnik, this is the only situation in which your customer details will be used. If you do not wish to recieve this information and wish to be removed from our databse, please email us at: info@sputniksnowboardshop.com

We will pass on all the details (email, address, credit card number, etc) of any fraudulent orders to the relevant authority.