Non-faulty items must be sent back unused and in their original packaging with labels and within 14 days of the invoice date including original receipt. Once received, we will offer an exchange or a full refund if required.
During Free Postage & Packaging Offers, when returning your item for a full refund, please note, our postage cost will be deducted from your final refund amount.
You will be required to pay postage when returning your exchange items to us. Please note that postage costs are non-refundable. Products returned must be properly packaged and sent fully pre-paid to our address. Sputnik Snowboard Shop, 49a West Street, Marlow, Bucks, SL7 2LS. When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office as you will have to produce it in case of a loss.
Label all returns to 'Sputnik Returns Department'. You should also include your name, address, daytime telephone number, a copy of all invoice/receipts and a covering letter explaining why you are returning it AND what you would like us to do; refund or exchange? With any returns we reserve the right not to refund any item returned not in new condition or after the 14 day period.
All products from Sputnik Snowboard Shop are guaranteed against manufacturing defects. Guarantees may vary depending on products & manufacturers. If you think that your item is faulty then please contact us as soon as possible.
All items will be inspected by ourselves and often by the Manufacturer before being deemed faulty. All returns are dealt with the manufacturer and are subject to their discretion. Once they are satisfied the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.
If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days.
Clothing: All items must be unused and include the original packaging. Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell. Once clothing has been worn and/or washed it cannot be returned or exchanged.
Shoes: Shoes must not be worn and must include the original undamaged packaging – we recommend that you try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable. Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return them. Once shoes have been worn they cannot be returned or exchanged
Snowboards, Decks and Hardware: All snowboards and decks must be returned like new in their original wrappers or bags. Hardware must be returned in it’s original packaging and unused. Boxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return them
DVD’s: Dvds must be unopened and in original packaging
Skateboard Decks: All decks must be un-skated and in like-new condition
No deck is completely guaranteed
Once a deck has been assembled, it or its parts cannot be returned or exchanged
Sputnik does not replace broken decks or decks with pressure cracks
Sputnik is not responsible for actual deck color and/or dimensions
All deck returns are dealt with the manufacturer and are subject to their discretion
Defective Merchandise:?Sputnik does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. Sputnik will reimburse shipping charges only on items declared defective (up to £10).